We aim to be the partner of our Customers, sustaining their operations and results with our dependable solution, supporting them for the whole life of the equipment.
Since the early fifties, when FRIEM started to design and produce High Power Converters for all Industrial Application, continuity of production has always been FRIEM’s main focus.
For this reason, beside designing and producing to the highest quality, FRIEM also developed an After-Sales Service and Assistance Organization, to provide a better and quick solution to different necessities.
FRIEM Service Department actually count on a team of more than 20 technicians available to provide on-site support, in more than 10 Countries. Dedicated training can be provided to the Customer’s Engineers in FRIEM’s Test Room or to the Customer’s site.
This means to operate immediately on the equipment in case of fault, but also keep a record of each customer’s machine, in order to provide the proper spare parts, or in case of obsolescence, to provide the most efficient technical and economical solution.
Need assistance during the erection of your new equipment?
Our installation supervisors can coordinate the installation company in order to minimize installation time losses and to proper follow FRIEM installation documentation.
Need to start your new equipment with no issues?
COMMISSIONING & START-UP
Thanks to its team of specialized technicians and to a network of Local Service Partners, FRIEM can provide Commissioning and Start-Up of its equipment all over the world.
Need to increase your equipment lifetime and prevent failures?
YEARLY MAINTENANCE CONTRACTS
The right way to extend the lifetime of the equipment, by scheduling maintenance customized activities in advance, monitoring the spare parts stocks.
Need 24 hours/7 days assistance and top priority intervention?
ON CALL SERVICE
A top class service assistance: 24 hours/7 days phone availability and minimized reaction times with an immediate feedback of our skilled engineers.
Need periodic specialized remote support?
The remote monitoring of the equipment allows our skilled engineers to provide technical support via phone, e- mail and web connection.
Need to save energy?
Our specialized technician will evaluate the actual efficiency of the conversion system with proper high accuracy measuring devices, in order to propose how to improve its performances.
Need to defeat the obsolescence of your equipment?
REVAMPING AND UPGRADE
FRIEM Service Department can propose the best technical and economical solution in order to defeat the obsolescence of the spare parts or to improve the actual operation of the old conversion system.
Need to know how to use and maintain a complete conversion system?
Dedicated training can be provided to the Customer’s Engineers in FRIEM’s Test Room and facilities or to the Customer’s site.