The expert and professional assistance offered by FRIEM, grants the Customer a quick and resolutive service all over the world.

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Remote Assistance

The remote technical support can be provided through:
– e-mail and phone;
– direct connection to the Power Supply Control through the Web for main data acquisition and fault analysis.

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Specialized team

Thanks to its team of specialized technicians and to a network of Local Service Concessionaries, FRIEM can provide Commissioning and Start-Up of its equipment all over the world.

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On-site support

A team of more than 20 technicians in more than 10 Countries are available to provide on-site support. Dedicated training can be provided to the Customer’s Engineers in FRIEM’s Test Room or the Customer’s site.

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24 Hour

A quick and reliable intervention can be granted within 24 hours in case of emergency (with subscription of assistance contract).